Multi-device Suites

Purpose

Use this form to manage suites containing members who are:

programmed as Multi-Device users

licensed collectively with a single Multi-device Suites license.

Alternatively, use the Suites form to manage suites containing members who are programmed as Full Service or Trusted Service users.

Conditions

IMPORTANT: Because Multi-device DNs in Multi-device user groups and suites cannot be called directly, emergency services personnel will be unable to place emergency callbacks to them. Follow the configuration and operational guidelines below to minimize the possibility of a mishandled emergency call:

Do not configure Multi-device DNs as CESID callback numbers. Use the Prime or Pilot number for the group or suite instead.
If the customer’s local state or provincial regulations require a unique CLI for each telephone, avoid Multi-device user groups or suites. Instead, provision conventional PRGs or suites and use Full Service DNs.
If the customer is using CESIDs to locate the physical location of the specific device within the Multi-device User Groups, care must be taken as the CESID will not necessarily equate to a dialable number in a Multi-device User Groups scenario.
Emergency Service calls from Cell/Mobile or any other off-system device should not be made through the MiVoice Business system, unless unavoidable. Calls from off-system devices should be made directly to the Emergency services so that the Emergency services personnel can locate the caller.

Field Descriptions

Parameter

Description

Default Value

Multi-device Suite Pilot Number

Enter the Suite Pilot number for the suite you want to create or edit.

NOTE: For sites that use a Property Management System, ensure that directory numbers, including pilot numbers, are seven or fewer digits in length. MiVoice Business does not validate numbers for correct length.

Blank

Name

System-generated, protected field. Indicates the name corresponding to the Suite Pilot number, as entered in the Telephone Directory form.

Comments

Enter some meaningful text to describe the Suite Pilot number.

Blank

Member of this Linked Suite

System-generated, protected field. Indicates the Linked Suite Pilot number that this suite is a member of.

Suite Members

Member

System-generated protected field. A number indicating the order in which the suite member was added to the suite. The first extension listed is the Primary Suite Extension.

Directory Number

Enter a Suite Extension programmed with a Multi-Device Service Level belonging to the Member Suite.

NOTE: A Hot Desk user DN cannot be configured as a Suite Extension.

Blank

Call Delivery Type

Enter the desired call delivery behavior. Call delivery behavior is specified independently for each Suite Extension. Call delivery types include:

Immediate: Calls to the Suite Pilot number are delivered immediately to the Suite Extension.
None: Applies to Suite Extensions reserved for special use, such as a fax machine or a modem line; therefore, calls are not delivered to these extensions unless the calls are dialed directly.

Blank

Message Waiting

Enter "Yes" or "No" to enable or disable message waiting notification.

NOTE: At least one Suite Extension must have the Call Delivery Type programmed as Immediate, and Message waiting enabled; otherwise, the Primary Suite Extension is used.

Comments

Enter any applicable comments.

Blank

Member Name

System-generated, protected field. Indicates the name corresponding to the extension number, as entered in the Telephone Directory form.